[Resolved] Indigo Airlines — missed flight & return air fare

jaspal singh 1988

from Karnal, Haryana

Address:	ludhiana, 141007
Website:	[email protected]

Meri 4 july morning 9:30 di kolkata to delhi di flight si. Only 2 mint late hon krke menu chad gye airline wale.
Jad mai again ticket purchase kiti menu evening 8:40 di flight mili jo ki 45 mint late 9:25 te flight nikli eh koi achi baat nhi hai.
Ehne paise thori hunde ae ki ehni mehngi ticket lai ske
Meri ehi request ae ki meri ticket de paise menu returm kr dite jaan jehre 10130 rupay lagge ae.
Only 2 mint late krke chad gye.. Is that possible??
Agar asi 45 mint wait kr skde aa fe tusi 2 mint kyu ni wait kr skde
Menu mera fare return kita jave..

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Aug 18, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2019

IndiGo Customer Care's response Hi Jaspal,

We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Our staff do accept passengers who are marginally late but it's not possible always due to operational reasons. Sadly, you had reported after closure, hence we were unable to allow you onboard.
Further, flight 6E 476 was delayed due to the late arrival of the incoming aircraft. Our operations are dependent on various factors, some are beyond our control and determine our on-time performance. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo