[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — missing bag

D Devika Biswas from Bengaluru, Karnataka

I was travelling from mumbai to bangalore via hyderabad on 30 april 2018. I checked in three baggages from mumbai airport and was to get it in bangalore airport. But in bangalore, i received only 2 baggages and one was missing. When complained, People from indigo baggage service assured that they'd track the missing baggage. But it's been 5 days now, they re unable to tell us whether it was loaded from mumbai or hyderabad to bangalore. This is causing serious inconvenience as i am a tourist and i have all my valuables in the baggage. Waiting for an earnest reply. Thank you! Was this information helpful? No (0) Yes (0)
Jun 9, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 05, 2018 IndiGo Customer Care's response Hi Devika, We regret the inconvenience caused. Please bear with us while we look into this. Regards, IndiGo Team Verified Support May 08, 2018 IndiGo Customer Care's response Hi Devika, We are investigating the concern and will keep you posted. Regards, IndiGo Team May 08, 2018 Updated by Devika Biswas 2 days back I was told by the indigo customer services bangalor that my luggage has now been given an "untraceable" status and that they will be transferring this case to their higher authorities to discuss the adequate compensation for the same. It's been 48 hours and I still haven't been contacted by anyone. The Bangalore indigo customer service representatives do not even pick up the calls anymore. At this point I feel pretty helpless and I don't think this is how a customer should be made to feel, please look into this and take strict and prompt action on this. Verified Support May 09, 2018 IndiGo Customer Care's response Hi Devika, We have apprised the concerned team, please be assured they will assist you in the best possible manner. Regards, IndiGo Team
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