Indigo Airlines — missing baggage

Address:

110046

I was on my way to imphal with my brother, sister, sister - in - law, neice and nephew on the 17th of october and had checked in with 7 of our luggages on indigo flight 6e-251. Departure timing was 0512 and with one way stoppage at guwahati. But as the flight was about to take off due to technical problems it couldn't take off and we were stranded at guwahati airport. It was a nightmarish experience for all o[censored]s. Instead of transferring all our luggages to another plane we were ask to collect ours. It was totally chaos. We were exhausted and hungry and we didn't get any help. We were running here and there.in between the choas we somehow get another boarding pass from guwahati indigo counter no 16 and were about to go towards the boarding gate that we came to know about one of our bag missing and at the same time complaint was filed to one of the indigocrew member about a missing olive green duffel bag and the same person assured us that he received one information about the olive green coloured duffel bag and assured us that we will get it on our arrival at imphal. But still we didn't got it at imphal airport and so we file a complaint and not once but twice at imphal airport. Still we didn't get any response from them. Instead after our complaint they changed the facts about our check-in luggages at delhi airport to be 6 only. I'm very very disappointed with the airline and it's crew members. And i am never going to travel on indigo airlines nor my family members and will also advised my friends not to travel by indigo airlines.