[Resolved] Indigo Airlines — Missing Baggage from Bangalore Airport

Suruchi Patel

Aug 16, 2022

Address:

Bangalore 560037

Hi

I have travelled from Nagpur to Bangalore on 15th August2022, flight Number 6E-6874.
At Bangalore airport my bag was missing.
I have raised the compliant with indigo officials.
As per them my bag is taken by someone else and they are trying to reach out to them, But they are not answering.

Now what next if that person is not picked the call ?

I have asked the details of person who picked my bag intentionally or by mistake but airlines official saying that they doesn't have any information about the passenger apart from Name and number of that person.

This is the security measure taken care by indigo airline that they doesn't know who flew with them.

My bag contains some of the newly purchased Sarees and clothes worth of 25K and the bag it self cost 8K.

I want to raise compliant against Indigo Airlines that they are not providing the information about the person who took my bag.

If really they don't have then i want to Raise a RED flag towards there security.

And if my bag is not found then i want compensation of 45k for the lost of my bag and its items.

Regards
Suruchi

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Sep 24, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

IndiGo Customer Care's response Dear Ms. Patel,

We can understand your concern about the exchanged bag.

We also wish that this shouldn't happen. However, as checked that the bag was taken by some other passenger which later was received by the team.
Also, please be informed that we are not allowed to share the personal information of any passenger due to security reasons.

Later, we believe, your bag has been united with you. We sincerely hope to serve you a better experience in the future.

Thanks and regard
Team IndiGo