[Resolved]  Indigo Airlines — missing flight due to inappropriate staff

As iam traveling from mumbai to raipur on flight 6e-324 from 14:25 pm to 16:25 pm o had reached airport at 1:15 due to crowd in airport they had shiffted me in largen line as i had told then iam going late pls get me in they had said no rules are rules everyone is equal ok then i had given my baggage and all that and thn when ima going dor boarding they said sir you arelate you cannot do boarding and i had tell him all the reasons thats itsnit my mistake itsyour staaf mistake and iam only 5 mins this is an domestic airline not an international that that if iam 5mins late they dont give me to board even in international airlines they need to give me boarding worst airline very worstt
Was this information helpful?
No (0)
Yes (0)
Jun 4, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
IndiGo Customer Care's response
Hi Ronit,

We regret the inconvenience caused. We would like to inform you that incase of long queue at counter our team tries to expedite the procedure. While we understand your sentiment, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport at least 2 hrs prior to the scheduled departure to avoid any last min hassle. Since our check-in counters were already closed at the time of reporting, our staff was unable to accept you for the flight. We look forward towards your understanding in this regard.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information