[Resolved] Indigo Airlines — missing flight to sri lanka due to 3.5 hrs delay of indigo flight | |||
Myself niranjan kondvikar and my wife varsha kondvikar had booked on indigo flight 6e103 (Pnr no. Djn8wr) departure 22.20 hrs on 14th jan from pune to banglore. We had a booking on srilankan airline ul0174 departure 3.35 hrs on 15th morning from banglore. However, your flight 6e103 was enormously delayed. Last departure time indicated was 1.05 hrs on 15th morning. Even then we could have managed to get our flight to srilanka. However, 6e103 left for banglore at about 1.45 am from pune reaching banglore at about 3.15 am. There was no chance to catch our srilanka flight which we obviously missed. Apart from the agony, we had to book flight to hydrabad from banglore - 6e602 - 5.25am departure (Booking ref no. Tif48x) costing rs. 5326/- And catch the flight from hydrabad to colombo - departure 10.15am costing rs. 19124/- additionally. Moreover, our return ticket from srilanka got cancelled as we could not board flight to srilanka from banglore. This added to our agony of further spending srilankan rs. 52090/- (Iundian rs. @ 26000/-) Overall 14th jan delay of indigo 6e103 costed us rs. 50450/- more. Since it was not a small delay from indgo side which takes so much pride on on time schedule adherence, why indigo should not compansate and pay this amount back to us? We also later understood that, 6e103 is normally delayed to large extent. Niranjan kondvikar Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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We sincerely regret the inconvenience caused to you due to the delay in flight 6E-103 from Pune to Bengaluru on 14th January 2018.
As checked with our concerned department, flight 6E-103 was delayed due to Air Traffic Congestion at Bengaluru Airport. We sincerely regret any inconvenience that may have been caused to you in this regard. However, please note delay due to congestion are unpredictable and beyond our control.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers however, our operations depend upon various external factors. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us.
We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we ensured that refreshments were served to you, since the flight delay was more than 2 ½ hours.
Kindly visit https://www.goindigo.in/information/conditions-of-carriage.html?linkNav=conditions-of-carriage_foote...⇄ Clause 11.4, for more information In case of delay or cancellation of a flight operated as part of the Connected Segments
Hence, we are unable to accept your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.
Regards,
IndiGo Team