Indigo Airlines — Missing Item From the Check-In Baggage

Address:

Bangalore, Karnataka

I have travelled in the Indigo Airlines from Bangalore to Chandigarh (Flight Number: 6E 464 Seat 22B) and had checked-in my luggage as per the advise from the person at the counter though I had planned to take it with me in the cabin. After reaching Chandigarh airport, I get my luggage (SEQ-126 [protected]) at the belt and did not notice that my iPhone Charger is missing from the front pocket of my backpack until I came out of the airport. Immediately after coming out of the airport I notice that it went missing and go to the counter, in less than 5 mins from the time I stepped out and registered a complaint. Now, the travel agency Indigo has not gotten back to me for about 10 days, So, I call them and report the issue via email. They say that it was my responsibility to take care of things and should have checked it at the airport and not after stepping out. I had shared the invoice copy of the charger that I bought after landing in Chandigarh on the same day. I also sent them the complaint copy registered, but, they are not able to answer why it is not valid.