[Resolved]  Indigo Airlines — mobile lost in indigo feeder bus in hyderabad airport yesterday 2 aug 2018

Address:

560066

My son lost his mobile in hyderabad airport in indigo bus. We boarded flight 6e 6417 1.45 pm on 2.8.18 from hyd to bangalore. We boarded flight from gate no 104. Just before standing in queue in gate 104, my son messaged his friend and put his phone in his bermudas. After crossing gate 104, we boarded indigo bus and sat in the first seat on the right side (Upward climbing seat). Since his pocket was big, may be phone has fallen there. We realised phone was missing immediately on boarding flight and promply informed the aircraft crew. Instead of attending to us, aircraft crew was keen on making us settle down. They said that our phone will reach lost and found division of bangalore indigo. Indigo staff promised me that if the phone is lost in airport it will never be missed. But after reaching airport i got a shock that there is no lost and found division for indigo. Its only the lost and found division of the airport. Indigo staff made me wait for almost 45 min and gave me only the lost and found no of hyderabad airport which i had already got and already spoken by directly approaching the lost and found division of airport. Airport staff checked in cctv and cleard that it has not fallen anywhere before gate104. So it has to be fallen only after gate 104 which is indigo area. Till now i have not got my phone. I am sure it fell on the bus which is indigo bus. Is it so unsecure like a govt public bus?? If anything gets missed, are the indigo bus staff misusing them?? I need clarification. This is ridiculous. Indigo is not taking care of genuine customer complaint and not finding our lost things. If the aircraft crew called the bus driver promply immediately, i would have got my phone in hyderabad only. Why he didnt call the bus driver then and there? Why crew says that there are 15 buses and difficult to track?? I need an answer