Indigo Airlines — mobile power backup not handed over

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INDIGO

Sir,

This is to inform you that i was a passenger from delhi to mumbai via ahmadabad on 31/05/17. The check in bag was having one small imported power bank in discharged condition which was kept unknowingly. During
My boarding i was called to security zone by your staff. The small power bank i took out. I was not handed over with the power bank though it it is allowed to carry in my hand baggage, i requested but nothing happened. Course of action taken by me:-

A) approached to indigo staff in ahmedabad at 8 am (31/05/17), only given a no to contact to delhi.

B) contacted mb no - [protected] in the night of 31/05/17 but the person said it is disposed off.

A) sent feedback sms to 566772 on 01/06/17-sympathy call came from the customer care indigo executive madam (Name unknown) at around 10 am and she taken very initiative that she is doing something - but
All are for show & formality.

D) as per customer care executive directive after 6 hrs i called customer care no-.[protected] & talked to mr. Bhubonesh kumar and mr amin to lodge a complaint.

E) next day miss neha could not answer my quarries and connected to mitalli who finally connected to mr. Deep in gurgaon office.

F) mr. Deep assured me that he is trying to get back my item contacting to delhi airport and will call me to my no but made me full &wasted my time.

The indigo security management to satisfy my questions-
Note:-
I) the luggage scanning machine was not available in delhi before approaching to boarding pass issue counter whereas mumbai & kolkatta do have. It is not so criminal offence and customer may forget during
Packing. Any one does not have authority to destroy any customer item. It should be returned back to the passenger with sufficient proof afterwards with some handling /courier charges (Thus customer mistake should be penalized). Ii) while such small thing is
Allowed in hand baggage why not given my item to me.

Iii) every passenger/staff is concerned for flight safety but adopting the policy of destroying the customer, s valuable item should not be indigo, s customer care policy.

Iv) customer valuable feedback sms sent on 01/06/17 is not suitably answered yet with the acknowledgement of management input.

V) my grievance will be uploaded in your web site in customer feedback page for better communication to all your valuable customers

Vi) waiting till 17/06/17 to approach to indigo care in delhi by my friend with the original boarding pass to collect my item.

Vii) your kind co-operation is required to seek customer right through grievance filing to knock your top management to adopt alternative policy to protect customer, s valuable item in future.

My travel ref:-
Passenger information
# name type gender e-ticket status
1. Tapan jatindranath adult male tgkwra booked
Flight information
Travel date flight no. Origin destination depart time arrive time airline
Tue 07-nov-2017 6e 6248 kolkata (Ccu) hyderabad (Hyd) 10:30 pm 12:45 am (+1 day) indigo
Wed 08-nov-2017 6e 428 hyderabad (Hyd) mumbai (Bom) 04:00 am 05:30 am indigo
.
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