[Resolved] Indigo Airlines — money deducted but ticket not booked.

[email protected]

from Kolkata, West Bengal

Address:

743503

I am shakil ahmed, yesterday i was booking a flight ticket from indigo website. When i complete the payment by sbi netbanking. I got a error message. Ticket not generated.
I just got a transaction id. [ 4fec21ac14bf[protected] ] when i was checking the status of transaction. The status of this transaction id was showing succes.
When i got my refund?

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Dec 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2018

IndiGo Customer Care's response Hi Shakil,

We are sorry for the delay in response and the inconvenience caused. We wish to check this at our end. Please bear with us. We shall get back soon.

Regards,
IndiGo Team

Verified Support

Nov 20, 2018

IndiGo Customer Care's response Hi Shakil,

As checked, the refund has been processed from our end on 16th November 2018 and shall reflect in your account within 7 working days. Also, we have shared reference number for the refund via direct message so you may check with your bank.

Regards,
IndiGo Team