[Resolved] Indigo Airlines — money deducted from my bank but not issued the tickets

Sankaran Nair Anil Kumar

Address:

82, Al Othman Tower, Bin Khaldon Street, Hawally, 13054

Dear sir,

My name is anil kumar i booked an air ticket on 28th march 2019 from kuwait to kochin and back, i am waiting for my air ticket confirmation as of today (30th march), that money already deducted from my bank (Net banking through sbi-india), when i checked they are telling the money is not received by us it is in the payment gateway, whatever hell that people are booking tickets and waiting for the journey and all these excuses getting from your customer care, and all the fund you can keep in your bank at least 5 working days, my booking references giving below i need the money immediately without any delay.

Transaction amount inr 18598.00
Transaction id 8863293f8eef[protected]
Date/time of transaction 28 march 2019 14:48 hrs

Thanks & regards,

Anil kumar

Was this information helpful?

No (0)

Yes (0)

May 9, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

IndiGo Customer Care's response Hi Anil,

We are sorry to know that. We believe that our Customer Care team has already assisted you and the amount has been auto reversed into the account. Please check with your concerned bank after 3-5 working days.

Regards,
Team IndiGo

Related IndiGo reviews

View all 5614 IndiGo Reviews

Comments

supervisor

Mr Anil Kumar,

Please
1. Attach the receipts of
- your bank
- merchant
for transaction INR 18598.00, herein, and
2. State the web site, where you had attempt to book reservation,

if the ticket was is issued by the operator of web site
within 24 hours following your payment had been done.

supervisor's reply, Mar 31, 2019

eroor above: ...if e-ticket was NOT issued ...