Indigo Airlines — Money lost from checked in bag in Indigo flight

Address:

400101

My brother Ketan Choksi, had traveled on 23rd Aug 2016 afternoon from Mumbai to Cochin from Flight number 6E 223 along with his family and my mother.

PRN number was NI58UR

He has kept cash of Rs 30000 (mixed of 1000, 500, 10), inside a plastic bag under the cloth) in check-in bag.

After reaching Cochin, when he was trying to pay the cab person, he could not find the amount in the checked in bag.

He has raised the complaint in customer care yesterday evening with the compliant number same as PRN number - NI58UR.

He had 3 checked in Bags with the sr number of [protected], [protected] and seq number 0006, 0008. The money was kept in the blue color trolly bag.

I have also met Indigo manager Mathew T on 24th Aug 2016 morning at Mumbai domestic airport. Gave all details to him and explain the issue.

I have given my contact number ([protected]) to Mathew. He confirmed that he will do the investigation and will share the inputs and will give me a call.

I have also raised the complaint and sent the mail to customer.[protected]@goindigo.in, but did not received any update from Indigo.

It has been more than 5 days and I have not yet received any update from Indigo for my complaint.

Regards
Piyush Choksi
Mob [protected]