[Resolved] Indigo Airlines — mu baggage not arrived at destination airport

Amzadali4u

from Mumbai, Maharashtra

Address:

LBS Nagar, HAL, Bangalore, Karnataka, 560017

Hi, I travelled from Hyderabad to Bengaluru on 26th March 2019, and I didn't get my checked-in baggage at BLR airport, when I asked the helpdesk they asked to make a complaint and they will send the baggage to my address within 24 hours. But after 6 days has passed and frequent calls to customer service, nothing has worked. I have kept my important . original certificate in that baggage, and these people are not taking it seriously. I require this documents in any condition.
Can anyone help me in this.
My PNR: XEG2GC
Flight no. : 6E-265
seat no. : 30A

Please understand y critical situation, and do respond.

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May 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

IndiGo Customer Care's response HI Amzad,

This is not the experience we want our customers to have. As checked, our baggage team is working on this and shall contact you with an update soon. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo

Apr 06, 2019

Updated by Amzadali4u How much more time you require to trace a baggage? If you look into cctv footages it hardly takes 2-3 hours to find out where is my baggage.
Still you don't understand what is going on with the passenger who has lost his baggage because your irresponsible actions.
There are my original documents present in that and if you think as a passenger perspective you will get to know the critical situation.
It's my humble request to you please take it seriously.

Regards,
Amzad Ali

Verified Support

Apr 06, 2019

IndiGo Customer Care's response Hi Amzad,

We sincerely apologize for this. Our team is working on your concern and will contact you with soon.

Regards,
Team IndiGo

Verified Support

Apr 06, 2019

IndiGo Customer Care's response Hi Amzad,

We sincerely apologize for this. Our team is working on your concern and will contact you soon with an update.

Regards,
Team IndiGo

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Comments

supervisor

LBS Nagar, HAL, Bengaluru, Bangalore District, Karnataka, India

1. The air carrier has no obligation to hold PNR in 7 days after the arrival of the flight.
PNR or e-ticket is not attcahed.

2. The evidence of the checked baggage is bag tag.
Bag tad is not attached.

3. The result of the submission of the complaint is an issuance of the PIR (propoerty irregulatory report to the passenger. An issuance of PIR is the duty of the air carrier or their agent.
PIR is not attached.

Please attach the above, if you want to process further with the complaint at this site.

Amzadali4u

from Mumbai, Maharashtra

How much more time you require to trace a baggage? If you look into cctv footages it hardly takes 2-3 hours to find out where is my baggage.
Still you don't understand what is going on with the passenger who has lost his baggage because your irresponsible actions.
There are my original documents present in that and if you think as a passenger perspective you will get to know the critical situation.
It's my humble request to you please take it seriously.

Regards,
Amzad Ali

supervisor's reply, Apr 6, 2019

If you the passenger is unable to read and to undarstand the text related to his complaint,
it is uselss wast of time.

IndiGo Customer Care's response, Apr 10, 2019

Verified Support

Hi Amzad,

We sincerely apologize for this. Our team is working on your concern and will contact you soon with an update.

Regards,
Team IndiGo