Hi
I was travelling from MUMBAI to DELHI dated 15th DEC 22 by Indigo Airlines.. I was about to carry my bag in cabin. But at the gate of Air craft(During final Boarding), Indigo staff has collected my bag & said the air craft is full & there are many hand baggage are there with other co passengers, so they are requesting all of them to give luggage to them & that will hand over to us on the luggage belt at Delhi Airport.
When i took my bag from the belt at Delhi Airport, it was found broken ( not only damage), its broken. Immediately i went to Indigo Luggage counter & tried to file a complaint. But the Individual from Indigo (Name Mr Rahul) has offered me only Rs. 2500/-. which i refused to accept because my bag current cost is Rs. 11000/-. He didnt file my complaint & ask to write an Email, If I need actual compensation or better compensation, which he offered me & didnt filed my official complain.
After that I have sent an email to Indigo Customer care & they are offering only Rs. 2450 & refused to offer anything More.
I need help from the Consumer Complaint forum. Any airlines shd not take customers for granted, if the customer faced problem during travelling by their airlines.
There are so many complaints are coming from the consumers about their luggage has been broken or mishandles by aircraft staff & rude behavior when consumer complain about the same.
Airlines are charging Ticket Rates as per the Demand & Supply. They charge very heavy during each Indian Festival, they also take additional charge for Selective Seats, they charge very high when they provide foods inside aircraft. They also charge different ticket higher charges as per the seats are getting full.
When airline company has this facility to charge customers then consumers should have full rights to get full compensation, when we face problem from the Airline side. Was this information helpful? | 
Post your Comment