[Resolved]  Indigo Airlines — my bag is missing

Dear indigo team,
I traveled from pune to madurai via bangalore on 20th dec'18
My pnr no. Is eypugi
Flight no. For pune to bangalore - 6e681 & bangalore to madurai - 6e7214
Tag no. [protected]

I have not got my luggage bag at madurai airport, & it has been misplaced by your end
I have discussed with the indigo staff, available at madurai airport but nothing happened.

My bag contains valuable items & my important documents, which i require on priority.
Till now i have not get any response from indigio team, & only i am calling & following-up for the same since today morning.
This is very irresponsible behavior of indigo team and you should take responsibility of this missing of my baggage & need to insure to find it and gave me back on priority.

This is leading to a lot of loss in my academics & professionally due to missing of all my documents & creating a lot of mental harassment, by calling indigo team again & again and not getting any solution.

I am writing this mail, as after several attempts, my issue is not getting resolved. Kindly resolve this on priority & kindly return my baggage.

Regards,
Priyanka raj
[protected] / [protected]
Was this information helpful?
No (0)
Yes (0)
Jan 26, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2018
IndiGo Customer Care's response
Hi Saurabh,

This is not the experience we want our customers to have. As checked, our customer relations team is working on this and will connect with you soon. Please be assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5612
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information