[Resolved] Indigo Airlines — my baggage is missing | |||
I travelled through indigo airlines on 20th january at 1.50 a: m from kozhikode to dubai flight no: 6e 88. I had three baggeges, all were checked. My pnr number is rfpetj. But when i reached at dubai airport, i received only two baggage. The one baggage 6e [protected] is missing. I had made a complaint with the dnata. But i dint get any reply so far. Whenever iam enquiring the only reply iam getting is that they are waiting to get the response from indigo airline at calicut airport. Since 12 hours has past i am really disappointed with this airline for not getting any reply so far. Waiting for an early response. Was this information helpful? | |||
Mar 1, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 28, 2019 IndiGo Customer Care's response Hi Dhanya.Apologies for the delay in response. We believe that one of our representatives has contacted you and was able to address the concern. Regards, Team IndiGo | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
5612
Pending
14
Resolved
2885
View all 5612 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
With 5 mins delay and still having 40 mins .you people did not allowed me to checkin from Ranchi airport to Delhi.
And also did not refunded the ticket price.
13 jan 8: 40pm
I was only carrying a hand bag.
We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Sadly, you had reported after counter closure, hence we were unable to allow you onboard. Nevertheless, we have processes refund toward no show taxes, kindly contact the travel agency used for making the booking.
Regards,
Team IndiGo