[Resolved]  Indigo Airlines — never flying indigo again

Address:

Mumbai City, Maharashtra

Hi, i was travelling to kolkata from mumbai on the 20th november 2017 with my husband and in laws who are senior citizens. We reached the airport two hours prior to the boarding time and after the luggage check in we were assigned gate number 23 which happens to be in the silent zone. We went and sat there after the security check n the flight was to depart at 10:30 am... When the procedure didn't start by 10:30 my husband went and enquired about the delay to which your staff replied that it would take time and when the gate finally opened by11:30 we were told that our flight had already taken off. Agreed it's a silent zone but your staff members did not make any announcement on the floor like the staff of go airlines.
We had to pay extra 11 grand for the next day and my in laws were majorly harassed.

I want to know why this kind of service? Your staff members took off our luggage from the flight but couldn't come to gate number 23 where four o[censored]s along with 11other passengers were sitting who also missed the flight.

I'm never flying indigo again.

I have had the worst experience of my life.