Indigo Airlines — No care or concern for customer or customer needs

Address:

Hyderabad, Andhra Pradesh

Flight No: 6E 457 (Hyderabad to Bangalore) Date 29th November Number of passengers: 2 Departure time: 6:15 AM Boarding start time: 5:40 AM Reached checking counter at 5:45 AM We were denied checkin. The duty manager did not help us in anyway. Instead helping or even trying to help, he stood there arguing for 15 minutes. Next flight had 1 seat available. Rebooking on next flight for 1 person costed us another Rs. 3000. No refund was issued. No help was offered. No suggestion was made as to how the second traveller can travel. Is this is a sigh of a good airlines? If you are a airline that cares about customer please suggest what can be done to rectify this. If I receive no response for this, it would basically mean the Indigo does not care about their customers and would reflect the same attitude that was shown at the airport.