[Resolved]  Indigo Airlines — no compensation after airlines misplaced baggage

Address:

560037

Hi,

I traveled with three of my friends from guwahati to bangalore on 13 april 6e 457 under pnr qf135j.
Except my luggage, all other luggage arrived at guwahati.

I was told at guwahati airport that whenever the luggage arrives in guwahati, they will deliver at the address i give.

I was on my way to tawang in arunachal pradesh and all my cold and rain weather clothing is in this check-in bag. I suggested we close it with a compensation they may calculate, as the locations where i will be providing are far. They however insisted that they will deliver, however far they are.
I gave two addresses (1) tenga and (2) dirang - both of them indeed far from guwahati. I left with their assurance that they will deliver the luggage to me within time for my tawang leg.

On 13th evening, my luggage arrived in guwahati - as per indigo staff. They promised to send it on 14th to tenga - by 14th noon, i came to know that the vendor has refused to deliver it. This is a major breach of trust. Had they mentioned that they could not deliver to tenga, i would have stayed one evening in guwahati, collected my luggage and traveled that night. They refused to deliver to dirang as well.
I had to buy my entire gear once again - spending close to rs: 8000/- in the absence of this bag.
Finally on 17th night, while i was in tawang someone from indigo called up and offered to deliver the bag to tawang!! I am returning back on 18th - so i saw no point in chasing a bag that may or may not come - the need for everything in that bag vanished as i was forced to buy everything new. Hence, i decided to collect the bag from guwahati.
On my return leg, i collected the bag finally on 21st from guwahati but the indigo staff and the call center refused to provide any compensation for a mistake they did. All of them categorically accepted its indigo's mistake but they offered no compensation.

I am raising this compliant to obtain compensation for the rs:8000/- purchases i had to make because of this mistake done by indigo - i can produce the bills, if necessary.