[Resolved] Indigo Airlines — no help from the indigo team

Panusang

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 401107

We had our indigo flight on 8th june2018 at 7 am. But we were under impression that it is in evening. So we came as per that time. After coming here we came to know that we missed our flight which was in morning 7 am. We went to the customer service and asked her to help us. But she had given us the same cost and didn't even gave us some discount. It is very bad service. We are from middle class family and can't afford so much cost. We have lost 38k in indigo. Our first time experience of indigo is worst. Atleast we were expecting some discount. Or a nominal charge to be given. I will need refund for this.

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Jul 12, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

IndiGo Customer Care's response Hi Panusang,

Thank you for reaching out to us. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Since our check-in counter was closed for the flight, our staff was unable to accept you for the same flight. Further, you may claim the refund of no-show taxes by clicking on this link https://bit.ly/2aUXQxd. We look forward towards your understanding in this regard.

Regards,
IndiGo Team