Indigo Airlines — Non allowance to board on flight

Address:

Ahmedabad, Gujarat

We have booked the ticket from ahmedabad to delhi vide booking reference no n7g26c on 29 july 2016 for flight no 6e158, date of journey being 1 august 2016. the scheduled reporting time was 5.35 a. m. i reached the indigo counter at 5.20 a. m in the queue. by the time, i reached the counter, it was 5.30 am. it was told that the counter was closed and i was not allowed to board. my wife is heart patient and there was appointment with cardiac surgeon at delhi which is missed. i also requested to refund rs 5370 which was denied. there were 5-6 passengers suffering of the same thing and their money was also forfeited. this is a very serious matter and such mal practices being adopted need to be addressed in the interest of consumers. i therefore request to take up matter with the company to refund my ticket amount and rs 5000 for the mental agony caused to me.