[Resolved] Indigo Airlines — non co operation for booking luggage at our indigo flight | |||||
Dear sir, We had a group of 9 members (Including sr. Citizen & child, only female) were travelling from pune to kochi on 23.04.18, flight no. 6e 105 & 316 our flight time was 5.20pm from pune. When we met a huge traffic block and rreached at 4:35 pm in pune airport. When we booked our luggage for scanning, after they taken 10 minutes to tie the tags. When we reached to put the luggage, they denied to book the same in that flight. Still the flight was there. If they will co operate with us, we can easily go with that flight. What happened? Our schedule totally changed and we had to pay rs. 40000/- as a compensation on behalf of this incident (Because advance given for kochi hotel, travel itinerary was completely changed). They had taken an amount of rs. 9000/- (8000 from debit card & 1000 cash) extra for arranging another connected flight for next day. Was this information helpful? | |||||
Jun 27, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 24, 2018 IndiGo Customer Care's response Hi Sindhu, We regret to hear about your experience. Kindly share your booking reference/ PNR number, so we may look into this. Regards, IndiGo Team May 26, 2018 Updated by Sindhu Venukumar Dear Sir, Please find attached tickets for your reference. There was one ticket given to airport, so i send scanned copy of boarding pass. And one more thing I want to inform you that we had already taken the boarding pass earlier, not taken from airport. Then what was the problem for airport staffs? Kindly give a solution against this. We faced a lot of problems against this. Thanks & Regards Sindhu Nair      Verified Support May 26, 2018 IndiGo Customer Care's response Hi Sindhu, With reference to your post, we would like to summarize our findings for you. Passengers were booked to travel in flight 6E-105/316 from Pune to Kochi which was scheduled to depart at 17:20 hours on 23rd April 2018. As per policy, boarding gate closes 25 minutes prior to departure. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on our record, passengers reported at 17:09 hours at the boarding gate. Since our gates were closed at the time of reporting, our staff was unable to accept the passengers for the flight. Further, our endeavor is to assist our valued passengers at all times, therefore with an intention to help passengers to reach the destination, our airport team offered to accommodate the passengers on the next available flight as a Customer Service Gesture, subject to payment of applicable charges which we understand were accepted by the passengers and duly travelled to the destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team | |||||
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We understand you were unable to board flight 6E-457 from Bengaluru to Guwahati which was scheduled to depart at 06:50 hrs on 18th May 2018. As per our policy, boarding gate closes 25 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. Since, our boarding gates were already closed for the flight our staff was unable to accept you for the flight. We request for your understanding in this regard.
Regards,
IndiGo Team