[Resolved] Indigo Airlines — non-cooperation from your staff

[Resolved] Indigo Airlines — non-cooperation from your staff

K Kas Madan Lal from Jammu, Jammu and Kashmir

Very unfortunate to say that today i was going to jammu from srinagar in yours plan no indigo pnr is rfbjsj - 6e 653 04aug sxrixj 1210/1305. I reached at your indigo frisking point at 11.30a. M 40 minutes before the departure. But your staff members behaved like third grade levels and said that now the time is over and u can go back. I requested before urs staff members to allow me to go to jammu by urs plan, but all in vain. Madan Was this information helpful? No (0) Yes (0)
Sep 5, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 04, 2018 IndiGo Customer Care's response Hi Madan, We understand you were unable to board flight 6E 653. As per our policy, check-in counters close 45 mins prior to the scheduled departure. As checked, you reported to our counters at 11:47 hrs for a flight scheduled to depart at 12:10 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept you. Further, our staff offered you re-accommodation in the next flight. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination. We request for your understanding in this regard. Regards, IndiGo Team
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