[Resolved]  Indigo Airlines — non provision of wheelchair assistance to an aged person of 90

Address:

400104

It is with utmost regret that i had to resort to this extreme step of complaining with a belief that it will be attended to, my grand mother aged 90 along with my aunts who were also travelling to coimbatore from mumbai, was not provided with a wheel chair, the irony of the whole issue is that this was after the flight was delayed beyond 03 hours!! And a senior citizen, a lady with a bent back cannot walk without a walking stick, the reason stated was non availability of wheel chairs. Are we as a country expected to step into the next millennium where respect for our elders are lost and top it up, indigo has a huge fleet of aircraft but does not have wheel chairs to cater to its ever increasing number of passengers, the counter has no regret or does not repent to say a no for the wheel chair. This is the case in vast city like mumbai, what will be the situation in other small cities is really a cause for worrying. I expect a serious reply to this and if not addressed to my satisfaction it will be escalated till the grievance is addressed properly and remedial measures are taken.