[Resolved]  Indigo Airlines — non receipt of baggage

Address:

Kannur, Kerala

My daughter Srilekha Nambiar have been travelling from Lucknow to Banglore on 25th September 2014 indigo flight 141 vide booking number N6EU4LN5S on landing at Banglore i could not find my baggage so when enquired officials informed that the baggage was not loaded and it will be delivered at Cochin where their operations are done but as we are staying in kannur i asked them to send it to my native place i e Kannur today i e 02/10/2014 after (7 days) they have given a number of DTDC to track the baggage when enquired i got a reply stating that the items has been sent via courier with the given id number of DTDC when i enquired i got information that the courier service will be holiday for 2 days ie on 2nd oct and 3rd oct the food items in that baggage might have been destroyed and the irresponsible attitude of the officials make me not to travel with your aircraft again. Is this the responsibility of indigo towards the passenger? Do i need to move to consumer redressel cell to lodge a complaint? Padmakumar