Indigo Airlines — non refund for the tickets changed by airline

Indigo Airlines — non refund for the tickets changed by airline

P PranayJaiswal from Mumbai, Maharashtra

Dear consumer forum, I had a flight from kuala lumpur to lucknow planned for nov 24th. Pnr bbr5fy passenger - mr t singh. This flight timings have been changed and i was sent an email stating the same that there is an operational issue due to which it is preponed. As it is preponed, i won't be able to catch the flight in time. So i requested the airline for a refund for which they are not agreeing and giving me a variety of reasons for the same. Please advise how to take it ahead in a legal forum. Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint. Oct 15, 2019 Updated by PranayJaiswal Sir/Mam. I am getting exact email for the Indigo Team. It doesn't seem to get resolved. Please advice further. Verified Support Oct 17, 2019 IndiGo Customer Care's response Hi Pranay, We are sorry for disrupting your travel plans. We always strive to keep our flights on schedule and cut down on causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. We hope you understand. Regards, Team IndiGo Oct 19, 2019 Updated by PranayJaiswal Sorry, will not help. I will miss the flight. I too always strive to keep my flights on time and cut down missing on my flights. But if I cancel or miss the flight, then I can reschedule and repay. However, this was not the case. As you reschedule, you will cancel and refund me. (Focus on your written English. First, make spell checks and also important part is to understand what is written. ) Take the help of seniors, as it is not in your power at the executive level. Your seniors are already intimated and you should not be wasting at least my time. I hope you too can understand.
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