[Resolved]  Indigo Airlines — not allowed to board flight despite being on time as flight was overbooked

Incidence date 29/12/2017 flight 6e105 booking id nf[protected]
Place delhi airport terminal 1d
Elerdley passenger dr subhaschandra gupta, 78 yrs old traveling with 13 yr child sushant gupta has been moved from one check in lane to another two times and after a long waiting of 20 mins in lane when they reached the counter they were told check in of the flight is closed as they allow checkin only 45mins from the time of departure and they reached on the counter a few mins late.
Despite they being moved from one lane to another and waiting in the que for more than 20 mins and none of the staff were helpful on asking then that they have flight to check in.
And they where made to take indirect flight to pune via hyderabad and were made to buy new tickets.
The staff had no empathy and respect for the senior citizen and the child and treated them rudely and were asking to fly another day. On lot of request they were then given another flight which was indirect and caused lot of inconvenience this is despite them reaching the airport more than an hour before the departure time.

Very traumatic experience and no sensitivity shown to vulnerable passengers on the contrary they make them target to extract more money and hassling them when reason for not allowing then to board is overbooked flight.

We desire an apology form the airline, refund of the tickets and compensation.