Indigo Airlines — Not allowed to board flight even reached 45 min before at ticket counter.

Address:

560048

I have booked flight from bangalore to mumbai with pnr u7h29c for my wife, one child and infant and my wife reached the ticket counter at sharp 45 min gap from flight take off time which is pre requisite. See if we were late more than that then security personnel would not have allowed to enter. But still she was said she has to board another flight as already 100 passenger are boarded i did not understand what that mean? I think if airlines are not able to manage the 45 min window and closing the gate early if the get sufficient passenger. Can you please explain whether that seats were not allocated to any body? I am damn sure this would not have been the case. I still remember the time when there use to announcement so and so passengers please board fast, it looks like indigo has got way to make money. I am not happy as my wife have to take another flight and pay the fares difference when my wife reached ticket counter on time. Atleast they should have considered the mother with 2 kids instead of wasting time could have helped her in boarding. I had very good experience with other airlines where the personal instead of talking and wasting time made me boarded flight in 20 min from ticket counter to flight on busy terminal like mumbai.

I know you are not gonna give money back which i paid as extra fare difference but wanted to bring to your high mangement that your customer will not be happy too long if this will be carry on like this...