[Resolved]  Indigo Airlines — not allowed to board the flight-booking reference-dh843k

Address:

Salem, Tamil Nadu, 636201

Pls; Note, on 24th Morning i had a flight to Chennai to DELHI at 5 AM. Booking reference number is DH843K.

i reached the chennai airport at 3:35AM and reached the baggage screening area at 3:40 AM.

there was 2 machine for baggage screening but only one was working.

there was 50 members in the Q.

i was standing for 20 mins for screening, i tried to go in front, but no body allowed.

4 AM i reached the HANDICAPPED BORDING point and waiting in the Q for almost 6 to 8 mins.

4:08, i reached the counter and the lady was taking my ticket and ID and trying to issue the boarding pass.

4: 12 to 4:14, she called another person Mr. SRIRAM to help her as she could not print the boarding pass.

4:15, they told me to go to counter 51.

4:16 i went to 51 counter, but they deny boarding pass and ask me to get in touch with the MANAGER.

4:17 i meet the manager or someone they point out to me, but he refuse to board me.

i was having a connecting flight to GANGZHOU-CHINA at 11:55 AM and i requested him to understand.

he denied.

they told me NO DIRECT flight till noon.

i beg till 4:40 and then took another flight and come to DELHI.

After reaching DELHI, i called the customer care INDIGO and raised this complaint. they took complaint and waiting for answers. During this call that lady told me there was an another direct flight at 6 AM which was not informed to me when i was requesting the MANAGER.

Here

1. I am handicapped person
2. i reached airport at 3:40 and boarding counter at 4 AM
3. i was denied boarding at 4:17 AM where as flight time is 5AM only
4. AIRLINE did not inform me about another direct flight
5. AIRLINE overbooked the seats and trying to bye pass the passengers who come in the edge of the time
6. Here i need full refund of this ticket
7. I spent 24117 INR for Chennai to DELHI ticket, i need refund of that amount as well
8. i need compensation

EVIDENCE:

i have baggage screen tag with seal 24th APRIL 2018
CC TV footage which airline which i will try to get from CHENNAI AIRPORT and provide