Indigo Airlines — not allowed to board the flight

Address:

Bangalore, Karnataka

Hi team,

Hope you i could get a faster resolution from your end.

Details of the issue:
On 29/08/2017 i had to board the flight from bangalore to bhubaneshwar at 3.40pm. Pnr no: j8w2xv. Unfortunately i reported to the check in counter at 3.04 i had 36 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. My question is if this is case why this is not followed strictly, still i can see even they are allowing a passenger even if less than 30 mins left. They are saying in some cases they are allowing, then as such they could have allowed me too. If they are allowing means i had also possibilities of boarding the flight. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took and when i beg for the refund, they are agreed only to refund the taxes but that also not yet refunded. Now i am claiming the full refund.

Your urgent assistance would be greatly appreciated.

Thanking you,
Samir aktar.