[Resolved] Indigo Airlines — not allowed to board the flight

dranshuk

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 462041

Dear sir i took my flight with my family on 9 july from indore to mumbai at 1300 hrs pnr WGH82Q we reached on airport on 12.20 pm as we get on the counter the attender said us to wait and then she said we can not board the plane as doccuments are prepared... we did request them as we were 8 people who were about to miss the flight but they did not allowed us to board the flight. and we were told to catch a second flight at 8 pm to mumbai. which cost us 1000 each thats 8000 extra. and they said to get the tickets just one hour prior to departure. we bought the tickets as planned and board the plane. and we saw that people are still at the counter getting chekin and the time was 7.45pm.
Now i am confused that in afternoon they didnot allowed us to board the plane even 40 min prior to departure and now in night flight they are allowing passenger to even get chekin counter till 7.30...
how is possible. now please tell me how is this possible...and why they couldnot do it in afternoon flight plez make a proper note on that. i will not stop on this plz make my complaint to be registerd and clear the situation

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Aug 14, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2018

IndiGo Customer Care's response Hi,

We regret to hear about your experience. As per our policy, check-in counter closes 45 mins prior to the scheduled departure of the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on our records, you reported at 12:35 hrs to our check-in counter. Since our check-in counters were already closed at the time of your reporting, our staff was unable to accept you for the same flight.

Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. Also, the check-in counters for the flight 6E 587 were closed as per the standard timings. We request for your understanding in this regard.

Regards,
IndiGo Team