Indigo Airlines — Not allowed to check in to the flight

Address:	Bangalore, Karnataka, 560076
Website:	book.goindigo.in

Hi, I want to share a very bitterand most ridiculous experience with Indigo Airlines, Bangalore which happened in my travel by Indigo 6E 394(Bangalore-Delhi) on 6 Nov 2015. My flight was scheduled to depart at 6:15pm and I reached the Indigo check in counter just 45 mins prior to departure i.e. 5:30pm. There was a long queue at the counter and since I had to check in my luggage, I asked the lady at boarding pass counter to check in my luggage soon for flight. She initially said they can't do as i'm late but then as I already had the boarding pass, they asked me to carry the baggage to cabin. Till here it was fine. But then their Senior Manager Mr.ALEXANDER pitched in and said that since the luggage is of more than 7Kg, they won't allow me to take it to the cabin. I said I will pay for all the luggage more than 7Kg but still he was adamant and did not allow me to check in. Inspite of requesting repeatedly, he did not listen to a single thing. That's how he made me miss my flight. I had to travel from Delhi to Lucknow also by train which was scheduled for 11 pm at night which also got missed. Then I asked him for the options for going to lucknow directly by flight for which he told me about the flight for next day. For that he said that I will have to pay Rs20, 500 as per the current ticket rate. He did not reduce a single penny from this ticket and from my previous ticket which was booked in Rs4500, he deducted Rs3200 for late onboarding and other than this, he charged all 18K bucks to me. Main point here is, I was not allowed to check in just because of my hand baggage weighing 2kg more than 7kg. We all know that people carry all big trolleys also to the cabin also and at this moment when I was missing my flight just because of this reason, airline people should have the courtesy to give importance to passengers than luggage. Each person is allowed to take 15Kg luggage then was it such a big issue for this manager for restricting me from going in the flight. We can understand now how indigo is earning money by cheating passengers. A very strict action should be taken for such people like Mr. Alexander(working at Kempegowda International Airport, Bangalore) at managerial positions. If you cannot satisfy your customer then there is no point of topping the list of Airlines. Indigo found a good way of cheating people and earning money by taking advantage of the passengers weakness when he has no option than to board the next available airline. Appreciate if prompt action can be taken on this. Thanks, Nimisha Email - nimisha.[protected]@gmail.com