[Resolved] Indigo Airlines — not allowed to travel

karishma Jajodia

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110017

I had booked indigo flight 6e756 for 04/01/2018, 6:45am from delhi to raipur.
I had done web checkin and i reached to boarding counter at 6:05 am. But indigo staff did not issue the boarding pass for me. They said i am late. But the flight was delayed by 1/2 hour. But still they didnot allow me to travel.
I need refund for my loss. This was highly unethical. Had worst experience with indigo airline.

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Mar 19, 2018

Complaint marked as Resolved

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Dear Ms Jajodia,

Thank you for writing to IndiGo.

With reference to your email, we would like to inform you that, at Indigo, we close the boarding gates 25 minutes prior to the scheduled departure time of the flight. This information is also mentioned on the itinerary sent to you and also on the boarding pass.

Further, we always try our level best to accept passengers reporting past the scheduled reporting time, however, on 04th January 2018, it was not possible for our staff to accept you at that time as you had reported after the closure of counter for 6E-757 Delhi – Raipur.

Apart from accepting a passenger, once the counters are closed the load sheet needs to be amended, headcount has to be changed, baggage (if any) holds also need to be re-opened to accommodate any addition which may further hamper the operations.

Moreover, we make every possible effort to minimize such delays and offer our customers an on-time and hassle-free flying experience. Our operations are dependent on various factors which determine our on-time performance like airport infrastructure, runway availability, air traffic etc. These factors can contribute to delays which are beyond our control. Additionally, delays in incoming flights due to weather and/or air traffic congestion also contribute to delays.

Moreover, we would also like to mention here that the seat on your original reservation went vacant therefore as per policy you would be entitled for government/airport applicable taxes of passenger service fee and user development fee.

Adhering to the above-stated policy, an amount of INR 330 towards no show taxes, comprising of passenger service fee and user development fee under booking reference UY5J3S, has been refunded to the agency account. We would request you to get in touch with the concerned travel agent to claim the refund amount.

Once again, we thank you for taking out time to communicate with us.

Regards,
Team IndiGo