[Resolved] Indigo Airlines — not allowing boarding on flight despite early check in | |
Sir my daughter was coming from ahmedabad to indore on 25/12/2018 journey detail as mentioned below Flight no : 6e 704 pnr no xfb6hm Seat no. : 21a Seq no. : 15 Ms rucha apte From ahmedabad (T1) To indore Flight no. 6e 704 Date 25 dec 18 Boarding time 11:40 am Departure time 12:25 pm Seq no. 15 class p Gate no seat no 21a Flight was delayed where as she reached in time and tried to deposit beggage but the conserning authority refused to take and later she was not informed about it when she was reached at bording gate she was not allowed to board making some baseless excuses. She was very disturbed and book another flight expense 4007 rs. When i contacted helpline no satisfactory answered givan. Solve my problem and comensat for the same Was this information helpful? | |
Feb 9, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 04, 2019 IndiGo Customer Care's response Hi Rajeev, This is not the experience we want our customers to have. let us get this checked for you. Appreciate your patience. Regards, Team IndiGo Verified Support Jan 08, 2019 IndiGo Customer Care's response Hi Rajeev, We are sorry for the experience. As per policy, check-in counter closes 45 mins prior and boarding gate closes 25 mins prior to the scheduled departure time. In case of web check-in, passengers can report directly at the board gates without check-in baggage, carrying the printout of boarding passes. Further, our flight was delayed due to bad weather at Bengaluru airport which is beyond our control. Based on our records, the passenger has reported at 1323 hrs for the flight departing at 1340 hrs with check-in baggage. Hence, our staff was unable to accept the passenger for the flight. We look forward towards your understanding. Regards, Team IndiGo | |
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