PNR SS8QRQ and KKE76V
I booked my tickets from Indore to Bangalore for 17th dec 2022, the flight was scheduled at 05:30 AM.. we reached Indore airport at 04.:14 am.. since the airport was having no crowd, we reached directly to the counter for checking in luggage.. the counter guy ( name tanishk / kanishk) said that we can't board the flight as flight has been rescheduled at 05:00 am and we do not meet the "reach 1 hr before" criteria.. we requested him several times to consider our request, to which he straightaway denied.. we then contacted his senior official, who said that since "paper formalities" are done, we cannot allow you to fly and offered us alternate flights at extra cost.. it was about 04:25 am and we could also here our names for the final boarding call.. the treatment given by indigo staff was inhumane, more so when we were carrying a 5 month baby...
I would like to lodge a complaint for charging extra 5000 for rescheduled flights, wasting our entire 1 day and causing discomfort to our child. we have travelled hundreds of times from indigo and whenever a flight is rescheduled, IVRS information is given and consent is taken. no such procedure was followed during this case. I would request a monetary compensation of 20, 000 for unethical practice and discomfort caused.. Was this information helpful? | 
Post your Comment