[Resolved] Indigo Airlines — not allowing to board kolkata bangkok flight

kkkalita

from Saiha, Mizoram

Address:

Kamrup Metropolitan, Assam, 781 024

On 29/10/2017 we had started our journey to bangkok vide idigo flight no. 6e-6918/75 at 7.30 hours fron guwahati. We reached kolkata at 8.30 am and after collecting the lagguge we arrived idigo counter (H) at 9.15 am and proceed for boarding to bangkok, but to our utter surprise the desk official present there told us that you can't board the bangkok flight saying that the flight time has been changed form 10-45 am to 10-10 am which we did not have any information and he ordered us to board the evening flight at 8-30 pm. I requested him to allow us to board the morning flight since i had my connecting flight from bangkok to phuket at 10-30 pm same day. After lot of arguments he advised us to proceed to the domestic counter of indigo airlines. I was sure that there must be some solution in that counter. But arriving there the officer present there told us to proceed to the international counter as they can not do anything about international flight.in this way we have to shuttle several times between the international counter and the domestic counter leading to loss of time. No way out we were compel to board the evening flight. I was traveling with my wife and my 10 years daughter. We were compel to sit in the airport for more than 12 hours leading to agony and uncertainty of my tour to phuket. I have to reschedule my viet jet flight from bangkok to phuket to next dat mornig 6.30 o clock leading to loss of money and we have spent the entire night in the bangkok international air port.. As a whole i have lost my one night hotel fare and one day tour at phuket as we were in package tour. My entire tour was jeopardized due to change in the flight timing of indigo airlines. As a responsible air lines, idigo air lines should understand the agony and the mental harassment meted to us and i request you to compensate me with rs.1, 00, 000/- for the mental harassment and monetary loss given to us in the journey.

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Mar 22, 2018

Complaint marked as Resolved

Dec 06, 2017

Updated by kkkalita My name khagendra kumar kalita. On 29/10/2017 I with my wife Mili Baruah and my minor daughter murchona started our journey to Bangkok vide indigo flight no.6E-6918/75 at 7.30 hours from Guwahati . My pnr no. Is ZG3NFQ. We reached Kolkata at 8.30 am and after collecting luggage we arrived indigo counter (H) at 9.15am for boarding Bangkok flight. But our utter surprise the desk official present there told us that you cannot board the flight because we're late. He also intimate us that the flight time has been changed from 10-45 to 10-10 which we didn't have any information and he told us that we will be allowed to travel vide evening flight at 8-30 pm. I request him to board the morning flight which is connecting flight since I had a another connecting flight vietjetair from Bangkok to Phuket at 10.30 pm on the same day. After lot of arguments he advised us to proceed to domestic counter of indigo saying that the officer present there would be able to give a solution . But after arriving there the officer present there told us to proceed to the international counter as they cannot do anything about international flight and advise us go to the international counter saying that the officials present in the international counter can only allow us to fly. But after arriving in the international counter I find nobody there. In this way we have to shuttle several time between the domestic and international counter. Finding no way out we were compelled to board the evening flight. We were traveling with our 10 year old daughter. We were compel to sit in the air port almost 12 hours leading to agony and uncertainty of our tour to Phuket. I have to reschedule our vietjetair flight from Bangkok to Phuket to next day morning at 6.30 o'clock leading to loss of money and have spent the entire night at Bangkok International Airport. As whole we lost one night hotel fare and one day tour at Phuket as we were in package tour.our entire tour were jeopardise due to unwise decision of your official. As responsible airline Indigo should understand the agony and the mental harassment metted to us and I request you to compensate us with Rs.100000/- (one lakh) for the mental harassment and the monetory we have suffered in the journey. This complain is in modification to my earlier complain dated 5 December.

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kalitha, We regret the inconvenience faced and would request you to share your booking reference number, so we may investigate this with our concerned team.