[Resolved]  Indigo Airlines — not announcing and flight is take off before time without confirming the customer who already checked in

Hello,

I was tracelling from delhi to bhubaneswar and my flighat depature time was 8:50 am. I completed my security checkin at around 7:20-30 am and then waited for the gate to open. Unfortunately due to triedness i had dozzed off. When i wake up at around 8:30.. I found that gate is closed.

After reaching to indigo staff at around 8:40 am.. They said that flight already depart. Whereas the actual depature time was 8:50 am. I asked them that i already completed security chek in... So this is your responsibility to announce before u leave. And since one person is not onboarded.. So you cannot depart early. But they refuse to listen to my concern. Beacuse of this i have to repurchase another ticket which cost me 4999 rupees.

This is not acceptable from a reputed airlines.

You can double confirm this by airport cameras..

I am accepting a positive reply from the airlines manager. Otherwise i have to post the same in the social media