Indigo Airlines — not getting refund or rescheduling my flight

Complainant39910

Address:

Delhi

Hi i booked a indigo flight pnr llg8tt from raipur to bombay on 13 th march my flight was on 23th march till 13th there is no choes due corona then suddenly lockdown is happened in both the city mumbai and raipur i asked @happy easy go and @indigo both for my rescheduling flight first happy easy go said it was free for the first time you will get a payment link with an email then i got an email of 500 rs fair changes i agreed and asked for payment link i didn't got it from past three days i asked for it and then on 22nd i got an email your flight is cancelled without any refund i tried to called them now they refused to reschedule my flight i have no money they asked for 5000 rs

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IndiGo customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by Complainant39910 mentioned due to covid 19 no cancellation fees would be charged I contacted happy easy go they said if airlines agreed only then we are ready to pay your refund please look into this because I really need my refund I am stuck somewhere

My PNR no is LLG8TT Raipur to Mumbai

Apr 06, 2020

Updated by Complainant39910 Sir any update

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Comments

ramji sahu

Booking reference no.PF6I5F before 12 days ticket cancel but outstanding balance is not credit in my account why?

IndiGo Customer Care's response, Aug 13, 2020

Verified Support

Dear Mr. Sahu,

As checked, we've refunded back your balance amount in the original mode of payment on 20th March which will be credited in 5-7 working days. Please check with your bank for further clarification.

Regards,
Team IndiGo