Indigo Airlines — Not giving boarding pass

Address:

Hyderabad, Andhra Pradesh, 500018

Dear colleague,
I booked flight from hyderabad to delhi on 04jun2016 scheduled dep: 12:10 pm. I reached boarding desk to collect boarding pass 4-5 min late. My wife and infant was also traveling along with me. Due to family and infant there was delay in 4-5 min to collect boarding pass, even upon sincere request request indigo has not allowed us to board the flight and there was still 40 minutes left to board the flight. We made sincere request to allow us to board the flight indigo does not considered us to provide boarding passes to board the flight on humanitarian basis. They made us to book next flight scheduled dept:14:40 and charged hectic amount of 12, 000 rupees. We feel that indigo could have allowed us to board our first booked flight and feel that indigo cheated for more amount. We request you to please investigate and provide us right justice.