Indigo Airlines — Not issued boarding pass and refunded amount even after reaching 1 hour before flight schedule

Address:	New Delhi, Delhi, 110077
Website:	www.goindigo.com

I m filing this complain to bring in your notice that I had booking of indigo flight no 6E 517 at 6.50 am from Delhi to Ahmedabad on 3 January 2016 and I reached the boarding pass counter at 5 50 am and contacted to the indigo official for getting issued the boarding pass. But they refused to issue the pass stating that the boarding has closed. None of the indigo officials co operated me to get me boarded in flight moreover they behave very rudely and indifferently to me and other passengers. Indigo airline is known for its services and transparency but I m sorry to say it failed on evry service norms. I want to be refunded appropriately and also want to know what is the authority/ rules regulation of govt of India ministry of aviation regarding such action taken by your official especially one manager name Mathur . Provide me the legal authority under which you can not allow the passenger to board even there is sufficient time in departure of the flight. I m informing you that I have been raising my voice against such irregularities in all walks of customer services and rights. And I m going to file a PIL along with other such aggrieved passengers in high court Delhi for taking suitable actions against such dire responses of indigo airlines. Deepak Kumar Inspector Service tax department Contact no [protected]