Mental Harassment, Misbehave by Indigo Shift In-charge & his sub-ordinate and Financial Loss due to Unilateral flight change by Indigo
I, VIJAI SINGH, booked two air tickets (for Myself and My Wife) on 2nd October’2022 from Delhi To Guwahati by Indigo Flight No. 6E-2332 for 11th October’2022 through ‘Ease My Trip’ site. The tickets details are as under:
1. Passenger Name: VIJAI SINGH, PNR/ Booking Ref.: PLYQ2S, Flight No. 6E-2332, Terminal T2, For 11th Oct’2022, Departs- 17.35 Hrs
2. Passenger Name: ARCHANA SINGH, PNR/ Booking Ref.: HN5B2Z, Flight No. 6E-2332, Terminal T2, For 11th Oct’2022, Departs- 17.35 Hrs
Status of both the tickets was CONFIRMED.
I did Web Check-in for both the tickets also on 11th Oct’2022 at around 13.00 Hrs and the web Check-In was successful but no boarding pass was issued that time rather message came that Boarding Pass will be sent to your mail before three hours of the departure of the flight. I reached Airport Terminal T2 from Noida at around 16.00 Hrs and tried for taking print out of the Boarding Pass with the help of Indigo Assistant at Kiosk. But he also could not take out the print of Boarding pass and he advised us to contact Indigo Check-In counter. Then we reached to a counter through queue by that time it was around 16.20 Hrs. The Counter staff, Mr. Rahul checked the status and told us that we have not been allotted any seats. I was really shocked. Then he called Mr. Nikhil Sharma, Shift In-Charge during that shift. Mr. Sharma understood the matter and asked us to wait. He told that still flight has not landed and he is talking to the concerned.
In the meanwhile, another person Mr. Vikram, Dy. Manager of Indigo also came there and started convincing me that there is no seat in this plane and we are working on some alternative. Then I really got upset and said that I have to go with my booked flight only because I have booked this flight 10 days before seeing my further programmes. I asked when I have booked 10 days in advance and web checked-in also then where my seats have gone. Then Mr. Vikram told that this flight has been overbooked and hence no seats. Then I asked that I don’t agree for any other alternative and I have to go with this flight as I have to travel further to Guwahati also.
Mr. Vikram told that we have ‘Right to Over Book’ the flight and now it is not possible to take you both in this flight. Then I really got upset and started arguing that how a 10 days pre-booked ticket can be left like that. During argument Mr. Nikhil Sharma was also there and they both threatened us to call CISF to take us from there. This attitude of Mr. Vikram and Mr. Nikhil Sharma really insulted & hurt us and I asked them to really call CISF and send us to Jail. Then other passengers also gathered and asked them how they are behaving like. I asked the contact nos. of seniors, they gave the name that Mr. Manish Jain is the Terminal Manager but we can not give his mobile number. They were repeatedly saying that you can complain anywhere if you want.
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Then they arranged two Boarding Passes for Flight No. 6E-889, Delhi to Guwahati from T1, departure time: 20.10 Hrs on 11th Oct’2022 and we came through that flight. Though after that they tried to bribe us through refreshment at T1 but we denied.
Till that yesterday’s incident I used to consider Indigo as one of the Most Trusted Airline in the country but this type o[censored]nilateral and high headed ness approach of the Airline and its senior staff at check-In counters had shook our confidence in the airline. Most of the time, I used to prefer Indigo over other Airlines in parallel.
With the above details about the incident, I wish to submit the following for necessary action by the concerned:
i). Is it fair on Airline’s part that they can leave the passengers who have booked tickets 10 days in advance and there is no control over it and the ground staff is so confident that no action will ne taken against anybody as the airline itself is involved in this type of decisions. Daily a lot of passengers are suffering because of over booking by airlines and dropping the passengers as per airline wish. It needs to be controlled.
ii). As Mr. Vikram told that it is ‘our right to overbook the flight’ but what about the Rights of passengers. Means Passengers have got no Right rather they can be thrown out through the CISF if put their rights & concerns loudly,
iii). With the great Anguish and Pain I want to say that with the behaviour, Words (like call CISF) and actions of Mr. Nikhil Sharma, Indigo Shift In-Charge and Mr. Vikram, Dy Manager, we feel insulted and hurt and strict action need to be taken against them. They are sitting in the front desk and behaving like this with the customers must not be tolerated as they will spoil the image of the Airline. The strict action must be taken against them and the action taken may be known to us.
iv). In addition to unforgettable Insult, Pain, bad experience and Mental Agony we had gone through in this incident, we have suffered a direct financial loss of Rs. 20, 000/- Approx. + time loss and could not reached to our destination on the same day and could not attend important official engagements etc. on the next day also.
Hope some sense will prevail somewhere and strict action will be taken against the concerned and our direct financial loss will be compensated as well as compensation as per DGCA guidelines will compensated.
Regards,
(VIJAI SINGH)
Mob. [protected]
E-Mail: [protected]@gmail.com
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