[Resolved]  Indigo Airlines — not providing wheelchair at chennai airport

I travelled with my wife from chennai to coimbatore by6e 881 today 04 may 19. We are 85 yrs and 75 yrs old. 0n return trip. We were in the luggage counter to get the tkts and requested for wheel chair since my wife is unable to walk and i am a heart patient. The lady staff on duty at 1340 hrs informed that no wheel chairs cannot be provided, since prebooked. She has told to travel by 1730 flt in case i required wheel chair. This is no answer to the aged people. Instead considering a help, she was roughly behaving,. After waiting, she arranged one wheel chair up to gates. This sort of attitude has put us in lot of physical mental strains. When the wheel chair sent upto gates the same could have been taken nearer to the flt atleast. We were getting slippary and reached the plane with lot of difficulties. Will u kindly investigate and advise a feedback
Trip id[protected] booking ref fgn1mw