[Resolved]  Indigo Airlines — not satisfied with the actions taken by indigo airlines

Address:

421201

This is to inform you that i, rajendra pisat was traveling from mumbai to bengaluru with a connectivity of indigo airlines from bengaluru to kochi.
There was a delay in landing from mumbai to bengaluru by indigo which makes delay in connecting flight to kochi. There was no information or escort available from indigo airlines to guide in a time of delay.

1. My family is travelling from mumbai in 6e 799 flight from mumbai to bengaluru (12 passengers). The flight took off late from the mumbai terminal and thus reached (Landed) at a delay time at the bengaluru airport. Later, they had a connectivity flight to board 6e 6505 flight from bengaluru to kochi. When we arrived at the gates. There was a delay in the security check for the gents section of this group but the boarding passes were given to all the passengers and when we arrived at the stipulated gate 3 of my family members were denied entry.
2. Moreover we were charged for the next flight at the surcharge cost of rs.1000/- per head (Total 3000 inr)
3. Further there are 8 ladies passengers including a 6 years child boarded with no security because the 3 passengers who are the head and responsible members of the family were restricted to go ahead to the flight.
In what way is this justified.

Also this is to notify that at the time when we all 3 passengers were on gate, they updated us that the gate has been closed without any inquiry about those 9 flyers who already boarded the flight.

Furthermore, there was utter irresponsible behaviour of ground staff as no facility has been provided.

We were at the gate to board bus to catch flight, indigo ground staff deliberately cancelled the gate pass stating that the flight gate has been closed. Wherein the delay has happened from indigo itself.
The question should be asked
Who will be responsible for their delay?
Passengers? Of course not.
Who is responsible for the security of my family?

9 members reached kochi and they were all on their own & alone with no one to take care

3 members wasted there time about 12 hours and also no option but to wait at the airport and waste money for the mistakes & faults of others.

If there is flight connection provided by indigo it is indigo responsibility to make the necessary arrangements.
No ground staff was available to guide, in case delay in same indigo flight. No proper arrangements has been made.

I urge you to take this matter very seriously. If not surely this will be forwarded with legal notice to assist. Manager, ground staff, all indigo personal who were responsible to provide connectivity guidance to their connecting flight passengers.

This is also to bring your attention that this matter is going to handed over with all legal formality to airport authority and mr. Alphons kannanthanam, minister of state (Independent charge).

Request you to please look into the issue we faced and provide us the refund for the extra charges we faced.

This kind of negligence will never be tolerated.

Looking forward to hear from you soon.

Awaiting for your prompt response.

Regards,
Rajendra pisat