[Resolved] Indigo Airlines — not serving on board meal service | |||||
I book tickets from bom to ixa via ccu for my aged parents flight 6e-374 (Date: 26.01.2020, seat no. 9e, 9f), with corporate meal option, since journey time was 4 hours approx. I did web checking and verified cpml option one day before travel. One of the ticket was appearing with cpml cptr (Pnr: veesky) while the other cpml (Pnr: pfgirf). As my parents were not familiar with onboard services, i told them specifically what item to tell to flight attendant. My father took a sandwich+tea and my mother took sandwich+paperboat. On board flight attendant served foods to my parents and gone away. After sometimes flight attendant came back and asked 400 bucks from my parents stating one the pnr:pfgirf was not prebooked with food and it was actually for seat no. 9a. My father did not argue and given money. Please let me know the reason for this inconvenience. Ps: my parents were occupying seat 9c, 9d instead 9e & 9f due to inconvenience to fellow passenger (One child and mother was given 9c and 9d). However, my parents had shown their boarding passes. Was this information helpful? | |||||
Mar 14, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 IndiGo Customer Care's response Dear Mr. Paul, We're extremely sorry to hear that the passengers had such an experience with us. We are sending an inquiry to our respective department to get this checked. Please allow us sometime. Regards, Team IndiGo Verified Support Feb 06, 2020 IndiGo Customer Care's response Dear Mr. Paul, We believe that our customer relations team has contacted you and assisted in the best way possible. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers. Regards, Team IndiGo | |||||
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