[Resolved] Indigo Airlines — on board experience

[Resolved] Indigo Airlines — on board experience

M Manl from Malappuram, Kerala

I had traveled from doha to calicut with a one month old infant. Unlike every other flight which would be cold inside, indigo s carrier was like traveling in an oven. On requesting four times the temperature was reduced. My child was crying and had become red as it was really hot. The second issue was we couldn't book the first row of seats online and was told it can be done during check in. I was even ready to pay but sadly they hinted that those seats are reserved for travel agencies. What a shame! Was this information helpful? No (0) Yes (0)
Jun 26, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 26, 2018 IndiGo Customer Care's response Hi Mani, This is not good to hear. We do our best to maintain a pleasant temperature on-board. When it’s very hot outside at an airport, the temperature on-board can rise quickly. We keep the air cool using air conditioning system, but sometimes it can take a while before you feel this. While environmental considerations mean that we do try to limit the use of air conditioning on the ground whenever possible, passenger comfort is of course a priority and o[censored]tmost importance. Also, as per policy, infant is not allowed in 1st to 4th row and 10th to 14th row. We truly regret any inconvenience that may have been caused to you and assure you of our constant endeavour to provide a hassle-free experience to our esteemed passengers. Regards, IndiGo Team
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