[Resolved]  Indigo Airlines — one staff name and not let us check in

Address:

Kolkata airport, Kolkata, West Bengal

Today i have flight from ccu at 7:00am.

I am with my family we are 8 in total.

We reached ccu at 6 am and check in counter at 6:15 am.

Staff name anand at counter 10 he started checking the id card and he intebsionally paased the time and after 5 min he told us time is over you can't check in go to customer service desk for next flight booking. Then stand up and went to far from his desk and started talking with a girl when we start yelling then he came and telling us this is the rule you have to came 45 min early for check in.

So we came at check in counter at 6:15 he need to do early because he can see the flight time.

We tried to complain in customer relationship manager. She called him and asked whats the reason he said they came to me at 6 :30 and guess what she simple believes that. Hahaha this is the client relationship manager of indigo. I said i can proof that he is telling lie. I have my gps on all tome i can show you what time i came to him also he is telling i came to him at 6 39btgen ho can it possible that i booked my next ticket in 6 36 am with this much rush in all counter. She never listen to me.

So i thought this the indigo business policy
I already booked and paid for this flight next flight they have so may seat vacant so they don't let me in automatically they get 2 flight ticket paid from us.
But about what about our loss i am with my family what about this kind of harassment.
What about my plan which i already made.
Who is going to paid my whole trip loss.
Who is going to pay my hotel bill and cab fare.

My pnr no. Mgk39m
Flight 6e-375

I traveled in so many flight but indigo is worst

I remember that once 1 came 30 min before in airport and they helped me so that i can get into the flight early but indigo just fooled us.