[Resolved] Indigo Airlines — our complaint on date 16th july 18

Virendra Kumar mehra

Address:

Kolkata, West Bengal, 700019

We had a flight on 16th july 18 flight no 6e 918 from kolkata to delhi and a connecting flight to dubai no 6e 21 at 17.10 from delhi to dubai our flight 918 was delayed reached delhi at 16.30 at terminal 1 by the time we reached terminal 3 our flight had left we missed our flight we had told by indigo staff at terminal 1 that our flight is waiting as it is a connecting flight we had requested for wheel chair as senior citizens but not given any help for no reason of ours we were harassed given a flight at 2am in the morning by flight no 6e 47 seat no 1b and 1a our booking reference is qctj5m we were so much harassed at the delhi airport no place to sit for so many hours we should be compensated by a free ticket anywhere in india also we have a flight on the 5th of august 18 6e 22 dubai to delhi and a connecting flight to kolkata on the 6th of august 18 6e 219 delhi to kolkata we have requested for a wheelchair hope we will not be harassed further and miss our flight please make a compensation and make sure we our given proper care from dubai to delhi and delhi to kolkata and also make arrangements to get our baggage directly to kolkata from dubai. My mobile no [protected] and email i'd is [protected]@hotmail.com name is virendra kumar mehra and geeta mehra.12 sunny park kolkata 19 tickets booked through khaitan air travels kolkata

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Sep 2, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

IndiGo Customer Care's response Hi Virendra,

We regret the inconvenience caused. We would like to inform you that flight 6E 918 was diverted due to Air Traffic Congestion at Delhi airport.
We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control.
Further, as per conditions of the carriage in case of domestic to international connections and vice-versa, at the time of check-in, passengers have to collect their baggage at the end of each leg and re-check again after completing applicable regulatory formalities.
However, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team