[Resolved]  Indigo Airlines — Over Payment for the Luggages

Address:

Chennai, Tamil Nadu

While I was travelling from Houston, TX USA to Coimbatore, I have taken the connection flight as indigo from Chennai to Coimbatore and the carrier number is 6E/375, PNR is YCIQ5X. As i was allowed to bring 43 Kgs in my international Emirates flight, i have taken about 35 Kgs with me. While Check In at chennai, the Indigo staff Vijayalakshmi M. has issued the boarding pass and collected my luggages. Later she informed to pay Rs. 5000 for the excess of 20 Kgs as Indigo allows only 15 Kgs. I have booked the ticket at the cost of Rs. 2500 but the luggage cost is twice than the ticket cost so i have planned to cancel the ticket in indigo and take a new ticket from Spice Jet (who allows the same weight which the international carrirer allows) but Indigo staff has refused to cancel the ticket as the Boarding Pass has been given. Second i have planned to take my luggages and send courrier from chennai but she again refused and not given my luggages which is already check in. I left with no other option so i have paid Rs. 5000 and travelled in that flight. This was very bad experience and i am informing all my colleagues NOT to take indigo flight to travel any where due to this very bad experience and poor service of Indigo carrier.