Indigo Airlines — Passenger harassment

Address:

Kolkata, West Bengal, 700017

To
The in-charge,
Indigo airlines

Dear sir/madam,

We regret to inform you of fraudulent practice carried on by your staff as below:-
I had a booking in the name of rajendra kumar nahata, kolkata to jaipur in flight no. 6e-238 on 15/03/2017 departure we reached the airport around 3.50am and did whatever is to be done without wasting a single minute, and checked my luggage at your counter, i also purchased a ticket at current prices for my wife as our agent had cancelled her ticket by mistake. We were six relatives going for a wedding. The other four had come much later then us, but were lucky enough not to wait like us as more counters were opened later.

As we were in the process of clearing our security, we had also waved and called your staff who was asking if they were any passenger for jaipur ahmedabad. We were being checked at that time.

After clearing our security check, we were proceeding to our gate, we were very cheekily, told by one soumik or soumitra that our gate was closed, we tried to reason with him showing our boarding passes, but he constantly told us to buy new tickets for the next 3 pm flight, or we will have to pay very high rates later. He threatened us in spite of my telling him the urgency to attend my brother-in-law’s daughter’s marraige and that i had just suffered a heart attack two months ago.

Sir, for no fault of ours, we had to face the music, 10 hours at the airport, cancel our tickets, pay for new tickets and the anxiety, tension and agony we suffered, without our fault.

Sir, we have understood the whole malpractice being carried out, as some others passenger were also facing the same problem, and airing their suffering, there seems to be a big nexus, surely one day your goodwill will suffer.
I ask you to take a view, after enquiring, see the cctv footage with timimg, refund our cancelations charges and price we paid for the new tickets, plus compensation for our pain, suffering and agony. I still fail to understand, my wife purchased a ticket and cleared the security in 10 minutes. And still missed the flight even after both us procuring boarding passes and were in the security area.
We are your customers since the inception. Please stop these harassment tactics which is happening in many places, which could be checked. This has to stop.
Thanking you,
Your sincerely,
Rajendra kumar nahata
42b, shakespeare sarani, kolkata-700017.