[Resolved] Indigo Airlines — passenger unguided and due to this flight missed | |||
Flight date - 10/10/2018 Flight - 6e-3175 flight time - 3:55 Sr. Citizen 2 tickets booked from mmt Passenger : celine dsilva & patrick dsilva seat - 11e, 11d Its my mom/dads first travel by plane, my mom was given a wheel chair. Your indigo guy placed my mom near the booking counter and told dad to get to the baggage counter for tickets. Sadly there was no instructions given to dad to wait and take the wheel chair. On searching my dad did not find mom while when enquired on the counter it was told that you move the given gate and she will be brough in there. It was your porters responsibility to ensure end to end both passenger reaches the gates to get into the plan.in this chaos at the gates you starff was intimated at 3pm that mom is not to be found so please check. It took them 1.5 hours to find her alone near the ticket counter. Due to this chaos the flight is missed and put to another flight. Can you believe the reaching destination time was 5.30pm which is now 9.30pm that too a via via flight from bangalore. Such a horrible experinece... I want to speak to someone who is incharge of your user satifcation department and foresee for some action against the team and a refund of my ticket or this harrassement. Because of this experience my parents dont wish to travel by plane ever. I look forward for a call immediately on my number [protected] (Ashley dsilva) Was this information helpful? | |||
Nov 10, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 10, 2018 IndiGo Customer Care's response Hi Ashley, That shouldn’t have happened. Please be assured that one of our representatives will contact you on this at the earliest. Regards, IndiGo Team | |||
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Dr sagar
We are sorry for the experience and do recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. We would like to mention that in an event wherein a flight delayed by 2 hr or more, we allow our passenger to choose a refund or re-booking onto an alternative IndiGo flight at no additional cost. Adhering to the same, you have opted for an alternate flight. Hence, we won’t be able to process any refund as you duly travelled to your destination. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.
Regards,
IndiGo Team